Refund Policy

1. Digital Product Nature

HeyElroy provides a digital service that delivers AI-generated product listings, comparable sales data, and market intelligence instantly upon use. Because value is delivered immediately when you perform a scan, individual scans cannot be refunded once processed.

2. When Refunds Apply

We will issue a full or partial refund in the following circumstances:

• Duplicate charges: If you were charged more than once for the same subscription or add-on pack due to a billing error.
• Service outages: If HeyElroy experienced a significant service outage that prevented you from using your credits during your billing period.
• Billing errors: If you were charged after canceling your subscription and the charge was not for a period you had already used.
• Technical failures: If a scan consumed a credit but failed to produce any output due to a system error on our end.

3. How to Request a Refund

To request a refund, please contact us through one of the following methods:

• Use the Contact Formand select "Payment Issue" as the category.
• Email us directly at thomas@heyelroy.com

Please include your account email, the date of the charge, and a brief description of the issue.

4. Processing Timeframe

Refund requests are reviewed within 2 business days. Approved refunds are processed through Stripe and typically appear on your statement within 5–10 business days, depending on your payment provider.

5. Subscription Cancellations

You may cancel your subscription at any time through the Settings page or the Stripe billing portal. Upon cancellation, you retain access to your plan features through the end of your current billing period. No prorated refunds are issued for partial months.

6. Add-on Packs & Deep Scans

Credit packs and deep scan packs are one-time purchases. Unused credits roll over as long as your subscription remains active. Refunds for unused credits in packs are handled on a case-by-case basis.

7. Contact

If you have questions about this refund policy, please reach out via our contact page or email thomas@heyelroy.com.